Bank of Queensland’s Owner-Managed Branches (OMB)® are a unique concept in the provision of face-to-face banking services in Australia.

An OMB® is more than just a branch. It is a partnership between Bank of Queensland and an experienced bank manager who brings to the local community the Bank’s person2person™ service and an unparalleled banking experience.

OMBs® are genuine full-service branches which offer more convenient banking hours, committed staff and managers who are there for the long haul and preferential treatment for every customer.

Customers are more than customers of Bank of Queensland – they are personal customers of the Owner-ManagerTM and their staff. Every customer is important because they impact directly on the business of that OMB®.

While Bank of Queensland tightly controls brand, credit policy and procedures, OMBs® are incentivised to build their own business and manage their local market. They can make local decisions based on local knowledge and using their local network and contacts.

They are a small business like any other and are genuinely a part of the community they serve.